The Alex Bracke Real Estate Group has been selected to be in the new book 501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make Lasting Impressions (Career Press, 2015).
Less a “why is customer service important” book and more a “how to deliver great service” book, 501 Ways to Roll Out the Red Carpet for Your Customers provides 501 actionable tactics and ideas for delivering exceptional customer service as well as organizational strategies for hiring, onboarding, and training staff. You'll find examples from a variety of fields: healthcare, banking, entertainment, small business, retail, and entrepreneurial ventures.
(And you'll discover my contribution to the book, how the Alex Bracke Real Estate Group rolls out the red carpet, in the section called “Build Buzz with Social Media, Events, and Community Service!”)
The author of the book, Donna Cutting, CSP, is an expert in this field. An in-demand speaker on the topics of employee engagement, customer experience, and workplace culture, Donna previously authored The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service (Wiley, 2008).
It's been a privilege collaborating with Donna on her latest work. Dedication to exemplary customer service that exceeds expectations is a foundational element of the Alex Bracke Real Estate Group business model. Donna likewise embraces and celebrates Red Carpet customer service, and her book will help inspire and motivate business owners and teams to “level up” their customer service in fun and creative ways. That's a mission everyone here is thrilled to be a part of.